Shipping and Returns

Shipping

Bosc Design collaborates with hand-made crafters, manufacturers, designers, and artisans from around the world to source eco-friendly products that cater to your home needs.

Please note that we currently only offer shipping within Canada, and orders may take 3-5 days to arrive. You can rest assured that we will ship your order at your convenience.

 

Returns

Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.

IMPORTANT NOTES:

- If your item arrives damaged for whatever reason, we will send you a replacement free of charge

- If you receive the wrong item (whoops, we're only human), we will send you the correct item! You shall send back the incorrect item if a refund is requested

- Credits/returns will not be provided due to customer error! Example: incorrect shipping address, not reading sizes or descriptions of products, etc. 

- Our policy lasts 14 days from receipt of product. If 14 days have gone since you got the product, unfortunately we can’t offer you a refund or exchange

- To be eligible for a full credit on your returned item, the product must be in the same condition that you received it

If your purchase meets our Returns Policy requirements, please send an email to sales@boscdesign.com, Including the original order#.

Once you have successfully submitted your return email and received and return number from our team, we will assess your request for validity and send notification stating whether your request is APPROVED or REJECTED. 

If APPROVED, you may move forward with sending the item back to us. You will be responsible for return shipping costs.

If REJECTED, your return will not be accepted and any items sent back to us will NOT result in a credit of your order.

*There are certain situations where only partial refunds are granted (if applicable): the product is not in its original condition, is damaged or missing parts for reasons not due to our error, product is returned (date of shipping back) more than 30 days after delivery.

 

Once your return is received, you will be notified that we have received your returned product in acceptable condition.

If this is the case, then we will process your credit within 2 business days or receipt and a credit will automatically be applied and you can use this on anything in the store

 

Exchanges

 

If you need to exchange a product due to size, colour, or other issues, or if you would simply like to exchange for a product of equal value, please email sales@boscdesign.com with a detailed description of your request and your original order number.

 

Cancellation

 

If you need to cancel an order, please contact us within 4 hours of ordering. Once an order is processed, it cannot be canceled.